Frequently asked questions

All attendees must be at least 18 years old by the time of the event, and must present a valid government-issued ID at the registration desk.

Tickets (including all fees, extras and hotel rooms booked through SFC) are not refundable, but they are transferable. If you are unable to attend, you may transfer your ticket to another person. Please contact us at [email protected] to arrange the transfer.

By doing photography and videography at SloFluffCon, you grant us the rights to use your work in connection with our event. Footage from private rooms is exempt.

We are always looking for volunteers to help us with the event. If you are interested in volunteering, we will be listing the available positions on our website.

We are grateful for any donations. You can make a donation by clicking the 'Donate' button on the bottom of our website. For any other donation methods, please contact us.

Yes, some of the restaurants in the vicinity of the hotel will offer discounts to our attendees. We are still working on providing you with a list of recommendations.

Unfortunately, due to a complete revamp of the registration system, your accounts on the website were deleted. You can view the old website under Past events, in the website footer.

After registration, your account will need to be manually approved by a staff member, which usually takes a few hours. Once approved, you will have 14 days to complete the payment.

We accept most major credit and debit cards, as well as giropay, iDEAL, and other payment methods provided by Stripe. For Slovenian users only, we accept FLIK payments as well. Please keep in mind, that some payment methods may not be available in your country.
We also accept bank transfers, but please note that your registration will not be completed until the payment is received. You can expedite this process, by sending us a proof of payment to [email protected].

Your registration will be approved within 72 hours, but usually much faster. If you have not received a confirmation within 72 hours, please contact us.

The payment processing time depends on the payment method you have chosen. Credit and debit card payments are usually processed within a few minutes, while bank transfers can take up to 5 business days.

Yes, it is possible to upgrade your ticket in your profile. If you have any specific questions, or need assistance, please contact us.

You can update your personal details by sending us an e-mail to [email protected].

Yes, you can still attend the convention, even if you are not staying in the hotel.

Dealer's den applications will open soon after the registration. Make sure to follow our social media channels, to stay up to date.

Convention, sponsor and super-sponsor tickets all have access for all convention days. Sponsor and super-sponsor tiers may have early access to some events and panels as well. Apart from that, sponsors and super-sponsors get a bigger goodie bag, a specially designed convention badge and a different lanyard.

Unfortunately, the hotel only offers breakfast as part of the room package. However, there is a restaurant in the hotel, and many other dining options available in the vicinity. We are still working on providing a list of recommended restaurants which offer discounts to our attendees.

Yes, you will find options marked 'early arrival' and 'late departure' in the hotel booking page. Please note that these options are subject to availability.

Yes, the hotel is pet-friendly only for small animals (up to 10kg). However, there is a 30€ non-refundable pet fee. However, please make sure to inform us about your pet, so we can verify the availability of pet-friendly rooms. Be aware, that pets are not allowed in the convention space.

Yes, you can stay in a room alone. You can find the pricing for single occupancy rooms on the Registration & Accomondation page.